Refund Policy
Last Updated: May 7, 2026 • Version 1.2.0
Digital Products & Marketplace
Feel Strategy provides digital assets (HTML templates, UI kits, SaaS dashboards) which are delivered as intangible digital files. Due to the nature of these products, we operate under a strict no-refund policy for marketplace acquisitions.
Why No Refunds?
Once a digital asset is acquired and the source code is delivered, it cannot be "returned" or "un-seen." This policy protects our intellectual property and ensures the sustainability of our high-performance ecosystem.
We encourage all users to:
- Review live demos meticulously before purchase.
- Verify technical stack compatibility.
- Consult our support team for pre-sale clarifications.
Professional Services
Our professional deployment services are service-based commitments. Refund eligibility for these services is governed by project milestones:
- Initial Deposit: The 50% initialization deposit is non-refundable once the Audit & Strategy phase has commenced.
- In-Progress Work: If a project is terminated during the Architecture or Deployment phases, any completed milestones are non-refundable.
- Completed Projects: No refunds are issued once the final system has been deployed and handed over to the client.
Custom SaaS Engineering
High-ticket custom engineering projects are governed by their specific Statement of Work (SOW). Generally, custom code and bespoke UI systems are non-refundable due to the dedicated engineering hours involved in their creation.
Exceptions & Disputes
We may, at our sole discretion, issue a refund or credit under the following exceptional circumstances:
- Non-Delivery: The digital file was not delivered due to a system failure on our part.
- Major Defects: The product has a critical technical failure that prevents it from functioning as demonstrated, which cannot be resolved by our support team within 14 business days.
Unauthorized chargebacks or payment disputes will result in the immediate and permanent revocation of all licensing rights and ecosystem access.
Contact Support
If you encounter a critical issue with your acquisition, please initiate a support ticket immediately: