Support Policy

Support Overview

Feel Strategy provides high-authority technical support for all acquired digital assets and professional deployments. Our mission is to ensure your conversion infrastructure operates at peak performance.

Communication Channels

We maintain dedicated channels to handle technical inquiries with maximum efficiency:

Response Protocols

Our engineering team operates on an elite-tier response schedule:

• Standard Inquiries: 12 - 24 hour response time during business cycles.
• High-Ticket Deployments: Priority access via dedicated Slack/Discord channels (where applicable).
• System Critical Issues: Immediate escalation to technical leadership.

Technical Scope

What is included in our standard support protocol:

• Resolving verified bugs or technical defects in the original source code.
• Clarification on architectural logic and implementation steps.
• Verification of digital asset delivery and account access.
• General guidance on integrating our assets into standard environments.

Excluded Support

To maintain our focus on core infrastructure, the following are not included in standard support:

• Custom Development: Extensive modifications to the original design or logic.
• Hosting & Server Mgmt: Debugging issues with your specific hosting provider or server configuration.
• Third-Party Scripts: Issues caused by external plugins or libraries not included in the original asset.
• Training: General coding or web development education beyond the scope of the asset usage.

Update Eligibility

Your acquisition includes lifetime architecture updates. When we push performance patches or UI enhancements to a system you own, the updated files will be made available via your marketplace account at no additional cost.

Custom Advisory

For requirements outside the standard scope, our team is available for custom engineering advisory and high-ticket deployment consulting. Please contact feelstrategy@gmail.com to initialize a custom quote.